- 12-month, Fixed Term Contract
Position Summary
The Senior Philanthropy Services Coordinator supervises the core administrative and service functions within the Philanthropy business, including CRM and database, gift administration, financial processes and event coordination.
The Senior Philanthropy Services Coordinator takes a lead role in supporting the front-line fundraising team with systems and processes to provide an exemplary donor experience and achieve fundraising goals.
This position is based in Melbourne and some out-of-hour work may be required around performances and events.
Our Company
The Australian Ballet is one of the world’s leading national ballet companies and a globally recognised Australian major performing arts organisation. Each year the company presents upwards of 220 performances through its main stage seasons in Melbourne, Sydney, Brisbane, Adelaide, Canberra and Perth along with public programs, special events, an extensive regional tour, a Children’s Ballet and Education programs and regular overseas tours.
Orchestra Victoria, (OV), provides pit services for ballet and opera in Victoria, and is a wholly owned subsidiary of The Australian Ballet. The Australian Ballet and Orchestra Victoria have an annual turnover of more than $70 million and employ over 265 staff.
Diversity and Inclusion
At The Australian Ballet, diversity and inclusion are integral to our mission to create an extraordinarily vibrant and successful company, and to present performances that represent Australian culture at its best. We believe that our workforce should reflect the rich diversity of the Australian community.
We embrace difference and diversity of identity, experience and thought, and we actively strive to create an inclusive workplace. By promoting these values, we aim to create positive work experience that encourages a sense of belonging.
Duties and Responsibilities
Reporting, analytics and database
• With the Head of Philanthropy, develop and share reporting to measure the performance of all philanthropic campaigns, activities and trends
• As the in-house Tessitura ‘super user’, oversee data governance and best practice use of the system within the Philanthropy Team, including website integration
• Set up and maintain a systems framework for Moves Management in Tessitura to support the team’s fundraising goals
• Utilise and develop Tessitura Analytics to support data-driven fundraising
• Perform and oversee all database list-pulling for communications and reporting
• Support the Team to maximise their knowledge and use of Tessitura to assist their day-to-day fundraising activities
• In liaison with key departments, maintain Philanthropy business unit ownership of all applications used to support fundraising including Donate2, Acoustic, TNEW and DIESE
Philanthropy business services
• Act as key liaison with the Finance Department to ensure accurate financial reconciliation of Tessitura and Finance systems
• Oversee all invoice coding
• Act as key liaison with the Customer Experience Team to ensure processes, information and ticket requests are streamlined between the two teams
• Liaise with the Marketing Team for design briefs, in coordination with the Communications and Content Specialist, Philanthropy
• Facilitate dress rehearsal ticketing requirements
• Supervise and be accountable for all internal financial processes including donations processing and banking
• Maintain Philanthropy Opening Night VIP lists in Tessitura in liaison with the Philanthropy Director and Head of Philanthropy
• Oversee the accuracy of all donor acknowledgements across all materials and portals
• Identify opportunities to streamline and improve systems and processes to improve the staff and donor experience
• Maintain the Communications Schedule, ensuring all communications are planned in a timely manner
Knowledge, Skills and Abilities
• Administrative and event management experience
• 2 years’ experience and knowledge of philanthropy
• Strong interpersonal and communication skills
• Ability to build strong relationships with internal and external stakeholders
• Ability to use discretion and ensure confidentiality as required
• Strong computer skills – MS Office Suits, internet, graphics
• Proven planning, organisation and time management skills
• Strong ability to prioritise and meet deadlines
• Knowledge of the arts industry and interest in dance is desirable
• Strong attention to detail and accuracy
Essential Requirements
• Valid Working with Children Check
• Satisfactory National Police Check (where relevant International Police Check)
Our Values
Ambition: We perform at our best: challenging ourselves and each other, thinking beyond conventional practice and striving to achieve excellence in everything we do.
Boldness: We act innovatively and embrace change with confidence and courage.
Inclusivity: We are deeply committed to cultivating and sustaining an organisation that is equitable, fair and inclusive. We embrace diversity both on and off stage and strive to be a company where all communities feel a sense of belonging.
Respect: We treat all people with dignity and create trusted and enduring relationships with customers, colleagues and communities.
Responsibility: We seek out new and better ways of doing things, act accountably and understand the importance of balancing artistic risk with strategic and commercial outcomes. We strive for environmental sustainability and are conscious of how we use our resources.